Shipping Policy
Effective Date: 16/04/2025
This Shipping Policy applies to all purchases made through www.nexa-guard.com, operated by Nexa Guard Holdings Ltd, Company Number 16391878 ("we", "us", or "our").
1. Shipping Destinations
1.1 We offer international shipping to most countries. If you are unsure whether we ship to your location, please contact us before placing your order.
2. Shipping Timeframes
2.1 Orders are typically processed and dispatched within 2 business days of payment confirmation.
2.2 Estimated delivery times:
Standard Shipping: Up to 14 business days from the date of dispatch.
2.3 Business days are Monday to Friday, excluding UK public holidays.
3. Shipping Costs
3.1 Shipping fees are calculated at checkout based on the destination and selected shipping method.
3.2 Occasionally, we may offer free shipping promotions. These will be clearly indicated on the website.
4. Customs, Duties, and Taxes
4.1 All orders are shipped on a DDU (Delivered Duty Unpaid) basis. This means the customer is responsible for paying any applicable import duties, customs fees, and taxes upon delivery.
4.2 We are not responsible for any delays caused by customs processing.
5. Tracking Your Order
5.1 Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
6. Delivery Issues
6.1 If you have not received your order within the estimated delivery timeframe, please contact us at support@nexa-guard.com.
6.2 Please ensure the shipping address provided during checkout is accurate. We are not responsible for orders delivered to incorrectly entered addresses.
7. Contact Us
If you have any questions about this Shipping Policy, please contact us:
Email: support@nexa-guard.com